As your business grows and develops, you’ll need more service representatives to meet the customer demand. However, hiring more employees means you’ll have to train them to the same quality standards as your existing team. A manual creates consistency in your training program and ensures every representative is trained with the same set of skills and product knowledge.
If your team doesn’t have that document, try this template outlining the steps that you can take to create a customer service training manual for your business.
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